Support
How do I get help?
Please check out the FAQ. If you can't find an answer there either, you can get help via our Discord Server.
Voice Support
On our Discord-Server you'll find a voice channel called Voice Support. You can join this channel if you need help from the team.
Helpdesk can also be a great source of help.Helpdesk
On our Discord-Server you'll find a forum channel called Helpdesk. In this channel, any member can create a post to get help.
Check for existing posts
Before creating a new post, please check if your problem has already been reported. Search for a few keywords that match your problem.
Create a new post
If you have a problem that you couldn't find, you can create a new post. Click on the button and fill in the fields.
Create a meaningful post
You can now add a title, description, and multiple images to your problem. Please write a meaningful title instead of vague terms like "Help", "Problem", or "Bot not working". A better example would be: "Ticket System - Panel not sending".
In your description, please describe your problem in more detail. Please answer at least the following questions:
- Which module is this about?
- What error message occurs?
- What happens or doesn't happen, but should?
- What is your Server ID where this problem occurs?
How can I help others?
If you know the bot well, you're welcome to help users in the #helpdesk channel. Please proceed professionally. If you're active and helpful, we'd be happy to have you as an Expert.