GalaxyBot Documentation
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FAQ

Do you have any more questions? Why not have a look here to see if you can find an answer?

What is an FAQ?

FAQ stands for Frequently Asked Questions. This means that this section provides answers to commonly asked questions. So if you have any further questions, do have a look here. If you can’t find the answer here, please check out the further support.

FAQ

Finding pages

Dashboard

You can find the dashboard at dash.galaxybot.app. There, you can configure all the settings for your server.

You can find out how to set up the various modules here.

Team Dashboard

You can find our Team Dashboard at teams.galaxybot.app. Here, you can view mod, support and ticket cases, manage users and your team, or use our application system.

To use this system, you need to set it up.
You can find out how you and your team members can use the Team Dashboard here.

Status

Outages can happen – or is maintenance perhaps scheduled? You can view this and further information on the status of all our systems here:

Documentation

What do you mean, you can’t find our documentation? I think you’re currently on this page. Do have a look around – there are loads of great explanations about our modules here: https://docs.galaxybot.app/en/modules/modules

Invite GalaxyBot

You can easily invite the bot via our dashboard. It will detect whether the bot is on the server or not and give you the option to add it.

Alternatively, there are two other ways to invite our bot to the server:

Experts

What are experts?

We have experts on our Discord server. They have a particularly good understanding of the bot as a whole and actively provide support in the #helpdesk. Experts are not team members, but they do have certain privileges over normal users. All experts provide voluntary support in the #helpdesk.

How do I become an expert?

You must meet the following requirements:

  • Be familiar with GalaxyBot and Dashboards
  • Be friendly and helpful
  • Be active and make valuable contributions to the HelpDesk
If you meet all the criteria, we’ll take note of that and may get in touch with you.
Please don’t ask about the role; it won’t increase your chances of becoming an expert.

Experiments

What are Experiments?

Experiments allow us to enable new features on a per-server basis. This means we can test features on a small scale first and, if necessary, remove them again if they do not work.

If we remove a feature, you won’t receive a message about it. Similarly, you won’t receive a notification when a new experiment is enabled on your server.

How do you get an experiment?

As this is a test, you cannot apply for an experiment. We decide ourselves when a feature is ready and on which servers it will be rolled out.

Roles are greyed out

If the role is greyed out and this icon is displayed, the bot cannot change this role.

To resolve this issue, you need to drag the GalaxyBot role right to the top of your server’s role list.

On desktop

  • Go to your server > Server settings > Roles
  • Hover your mouse over the GalaxyBot role
  • Hold down the mouse button and drag upwards

On mobile

  • Go to your server > Settings > Roles
  • Tap Rearrange
  • For the GalaxyBot role, hold down and drag upwards

Application not responding

If an interaction with our bot has failed, this does not necessarily mean that our bot is not working. This is usually due to incorrect or missing settings. You can find the instructions for all our modules here.

If you are the server owner, please feel free to contact our helpdesk if you are experiencing any issues with the module. If you are a user of a server, please contact the server team.

Dashboard unavailable

If your dashboard is no longer available, this will be indicated on the dashboard.

This may be the case if:

  • the cluster is down
  • maintenance work is taking place
Please bear with us for a little while; the team is already aware of the issue and will look into it.

Unable to upload file

Your file is probably either too large or in an unsupported file format. The following formats are supported:

Images

  • PNG
  • JPG
  • JPEG
  • GIF
  • WEBP

Audio

  • MP2
  • MP3
  • MPEGA
  • WAV

The maximum file size is 10 MB.

GalaxyBot App

GalaxyBot does not have an app. Everything runs via our dashboards (Standard Dashboard and Team Dashboard), although our dashboards do support Progressive Web Apps. This means that compatible browsers install this page as an "application" or "app", but everything continues to run via the respective browser.

Browsers that support PWAs:

  • Google Chrome (Windows, Linux, macOS, Android; limited on iOS and iPadOS)
  • Microsoft Edge (Windows, Linux, macOS, Android; limited on iOS and iPadOS)
  • Brave (Windows, Linux, macOS, Android; limited on iOS and iPadOS)
  • Vivaldi (Windows, Linux, macOS, Android; limited on iOS and iPadOS)
  • Opera (Windows, Linux, macOS, Android; limited on iOS and iPadOS)
  • Safari (iOS; no push notifications on macOS and iPadOS)
  • Mozilla Firefox (limited on iOS and iPadOS)

Tickets

Unable to select a category in Discord

Are you unable to open the list of categories in the panel in Discord?

  • Have you created at least one category?
  • Have you enabled the visibility for all categories?

Can’t send the ticket panel?

Can’t send your ticket panel? Please try the following – this should help:

  • For embeds and categories, is there no visible in red?
  • Does the bot have all the necessary permissions? (These can be found at the very top of Tickets)
  • Has a channel been selected?
If this hasn’t helped, please feel free to check out our support page.

Ticket cannot be created

Are you unable to submit your ticket form? Please try the following – this should help:

  • Does the bot have all the necessary permissions? (listed at the very top of Tickets)
  • Is everything correct under Format?
  • Are there any special characters that Discord does not support in channel names? (It’s best to avoid special characters, apart from hyphens)
  • Is the format not too long? Bear in mind that variables will be replaced. (max. 100 characters)
  • Are the placeholders supported?
If this hasn’t helped, please feel free to check out our support page.

Support

The bot kicks me out of the waiting room after 5 seconds

The bot cannot send a support notification. Please check the following:

If this hasn’t helped, please feel free to check out our support page.

I can’t take on a support case

  • Does the bot have all the necessary permissions? (listed at the very top of Support)
  • Are you in a voice channel on this server?
  • Do you have the Team role?
  • Duty role?
If this hasn’t helped, please feel free to check out our support page.

I can’t hear any hold music

  • Does the bot have all the necessary permissions? (listed at the top of Support)
  • Are you in the correct channel?
  • Is the bot in the hold queue?
  • Is hold music set up correctly?
If this hasn’t helped, please feel free to check out our support page.

Moderation

Anti-hoisting cannot be enabled

If you receive an error when trying to enable Anti-hoisting mode, please check the following:

  • Is the server community enabled?
    1. Server settings > Enable community >
    2. In the window that now opens, tick both boxes > click on
    3. Set up the Rules or Guidelines channel and the Community Updates channel > click on
    4. Tick the box at the bottom next to I understand and agree. > click on
  • Is a rule already active?
    1. Server settings > Security settings > AutoMod > Members > Block words in member profile names or Anti Hoisting (if renamed by GalaxyBot)
    2. If a rule is already active, delete it by clicking on and selecting Delete rule
    3. You can now enable Anti Hoisting in the dashboard.
You can only access Discord’s auto-mod settings in the browser or desktop version of Discord.

Apply to join us

You can find our careers page at:

On this page, you’ll find all our current vacancies and can apply directly.

Applications to become a supporter are currently closed. There are no plans to reopen them in the near future.

Further FAQ topics

How can I get help?

Where can I find the ServerID?

How do I use the Embed Editor?

What is an opt-out?

Welcome

Learn more about how to use the Welcome/Goodbye & Auto Role module.

Support

Have more questions? Learn how to get help.